Sunday, September 15, 2013

Numenera waiting continues...

Another bit from the comments section of the Kickstarter:

"I understand that living in Australia I have to wait longer than usual, but this is another kickstarter I have paid top dollar for only to see the product I helped come to market become available in local stores before I received anything."

But evidently we see them caring more about their future sales then they do about taking care of the problems they have right now:

"A big focus of the MCG summit is to resolve the shipping issues for future products."

"We are working hard to ensure your next fulfillment experience from MCG, which for many of you will be the awesomely creepy 96-page adventure, The Devil’s Spine, goes smoothly."

But hey they have a MCG summit and apparently can't respond to emails on time right now and will be behind on them when they come back.  So the summit is someplace with no internet access and none of them have iPads or smart phones?

Also the people who backed the Torment video game were getting theirs as early as the 3rd of September.  Twelve days ago.  Which is plenty of enough time for somebody to ship a book overseas.  Trust me I know, I've sold and bought books from people overseas before.  Either the fulfillment company is not telling MCG what is really going on or there is something MCG isn't telling it's backers.

Also I've had a few backers jump up to defend MCG.  They are all backers who have received their copies by the way.  Like this guy who has had his for weeks now:

"I'm happy to get this product produced... That's why I backed it. Getting it first, getting extras etc are all very nice but it was on Kickstarter to get it going at all.
It's a bummer getting things late but because of us there is a line of other products already in the works. I'll take that over treating this like a pre-order. It would probably be smart of all gaming kickstarter warn about things like this though.
I'm not trying to put down people disappointed by the shipping issues, we all are in that boat. Just trying to remind people of what we did help get going here."

Seems Australia backers are really unimpressed.  Here's a comment from the updates section of the kickstarter:

"I received my copy of Numenera today (10 SEP). But NOT from you, from AMAZON, whom I ordered from as I wanted a second copy, they shipped it on 31 AUG by Standard (NOT Expedited) shipping. The books have been available on sale here in Australia since a few days before that. I don't know whether this is because of the one week delay resulting from your miscommunication with the shippers or because the shippers are merely incompetent, or because you have chosen to use incompetent couriers (I won't use Amazon Expedited Shipping because, though it might arrive *somewhere* in Australia quicker than Standard Shipping, it is rarely in the same state as I am when it does and they then use the most incompetent couriers possible - who deliver to a similar street address in another state, or the wrong street and number in the same suburb, or who claim to have made delivery attempts and left notes when they haven't and then want me to travel to their depot on the other side of the city to pick it up and do their job for them). Whatever reason, I am not impressed. I hope it will arrive soon, and I hope that the next items that I paid for IN ADVANCE will actually get to me at least around the same time as they appear in stores here in Sydney."

Here is some more of the 'Getting them to the stores is our main goal' type of dialogue.  I mean they'll apparently bend over backwards for a retailer but backers are told that 'it's out of our hands' or 'wait a little longer' etc.:

"We've heard a couple of people mention online that they went to their local game store and were told they couldn't get a copy of Numenera for a number of reasons, such as the distributor not being able to get them, that they're out of stock, etc.
We've talking with our distributors about this (we really, really want you to be able to get books!) and they said the best way to fix this was to get specific examples of where the books aren't available so they can help make that happen. We're also hoping that this kind of dialogue will ensure that the future products will be available in stores when you want them to be there."

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