Monday, September 16, 2013
Well here is a batch of updates regarding the fulfillment fiasco of Numenera.
First off I've apparently attracted some attention to myself... which was actually part of my goal with this. Now Shanna Germain has responded both on a G+ Kickstarter community I co-own and on facebook as well. Here is her response on G+:
"Peter: We don't know why you didn't get your book yet, but we are very sorry that's it taken so long. We are Fed-Exing you a new one on Tuesday. If your original book reaches you, please keep it with our compliments and gratitude for your support.
As a side note: I wish I could give you some small idea of how hard we are all busting our asses to get these products out to everyone despite the hurdles of shipping, processing, creating a product, and being the largest RPG Kickstarter to deliver so far. So while I agree that we didn't do a perfect job, it is not for lack of desire or attempt. We are already holding planning sessions on what went wrong and how to fix it for the delivery of the rest of the products. Backers are our first priority and always will be. We just need to get the shipping companies and delivery systems to be on board with that philosophy in the future as well. "
So a copy is supposed to be in the mail to me for sure this Tuesday. The original book has still not reached my PO box as of today either. I'm rather sure it never went out the door from their fulfillment company seeing how long ago it was supposed to have been shipped.
Then right below that another backer in the US spoke up and said he's still waiting on his book as well. Along with his name not being in the book either because the 'internet glitch' that apparently ate my survey must have ate his as well. There has been no response to him unless it was via email or private message.
Then over to the Kickstarter comments section we start to see the overseas backers starting to get even more agitated about their lack of a book. They have also started pointing out something that I said earlier on. It doesn't take this long to ship overseas. Having bought sold and traded games with people overseas for over a decade I've always laughed at how long people claim it takes for overseas shipping.
As a final note it appears that Shanna Germain is the only person from Monte Cook Games that is even trying to do any sort of damage control or PR about this whole thing. Probably not an easy task right now but if books don't start showing up soon overseas it's not going to be getting any easier.